In 2002 Talbot Consultants International Inc. was retained by RSP Architects of Singapore and Gensler Architects of San Francisco on behalf of Changi Airport Authority Singapore (CAAS) to conduct a retail re-development plan for Changi Terminal 2. We were specifically selected by CAAS after they had rejected two previously selected consulting firms for lack of international airport experience. The tasking included a detailed review of all existing leases, the current tendering process and all non-aeronautical revenues. Our major deliverable was to recommend a retail revitalization design concept and detailed plan for the existing terminal and recommendations to improve the current rental structure and tendering process. The project involved a series of meeting in Singapore with CAAS, their tenants, their architectural team and the review of all current lease and tender documents. In addition, we also set-up and supervised a detailed consumer survey by our sub-consultants Media Corp of Singapore and held retail design workshops in San Francisco & Singapore. Our report was presented to the CAAS board on schedule and on budget and (after two delays due to SARS) it was decided that CAAS would proceed with our Phase I recommendations immediately but postpone Phase II until after the new Terminal 3 was open and operating at pre-SARS levels. Phase I recently opened and initial reports are that sales results are exceeding our projections